Last updated: February 11, 2026

1. Introduction

Redwater Dental Clinic ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We operate in compliance with Alberta's Health Information Act (HIA), the Personal Information Protection Act (PIPA), and the standards set by the College of Dental Surgeons of Alberta (CDSA).

2. Privacy Officer

We have designated a Privacy Officer responsible for ensuring compliance with applicable privacy legislation. If you have questions, concerns, or requests regarding your personal information, please contact:

Privacy Officer
Redwater Dental Clinic
4940 48 Street, Redwater, AB T0A 2W0
Phone: 780-942-4691
Email: appointments@redwaterdentalclinic.com

3. Information We Collect

We may collect the following types of information through our website:

Information You Provide

  • Full name, email address, and phone number (through our appointment request form)
  • Whether you are an existing patient
  • Reason for visit, treatment timeline, and any notes about your dental concerns
  • Any information you provide through our live chat feature

Information Collected Automatically

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited, time spent on pages, and referring website
  • Cookies and similar tracking technologies

4. How We Use Your Information

We use the information collected for the following purposes:

  • Appointment scheduling: To process and respond to your appointment requests
  • Communication: To contact you regarding your inquiries or appointments
  • Website improvement: To analyze website usage and improve the user experience
  • Legal compliance: To comply with applicable laws and regulations

5. Third-Party Services

Our website uses the following third-party services that may collect or process your information:

  • Google Analytics: We use Google Analytics to collect anonymous website usage data to help us understand how visitors interact with our site. Google Analytics uses cookies to collect this information. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
  • EmailJS: Our appointment request form uses EmailJS to deliver form submissions to our clinic. Your form data is transmitted through their servers.
  • Tawk.to: We use Tawk.to for our live chat feature (desktop only). Information you provide through the chat may be stored on their servers.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

7. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Information submitted through our website may be stored on servers located outside of Alberta or Canada and may be subject to the laws of those jurisdictions.

While we implement appropriate security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

8. Consent

By using our website and submitting information through our forms, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. In accordance with Alberta's PIPA, consent may be express, implied, or deemed (opt-out).

You may withdraw your consent at any time by contacting our Privacy Officer. Please note that withdrawing consent may affect our ability to provide certain services to you.

9. Your Rights

Under Alberta's privacy legislation, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent for the collection, use, or disclosure of your personal information
  • File a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Privacy Officer using the information provided above.

10. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

  • To employees and service providers who need access to perform their duties and have agreed to maintain confidentiality
  • When required by law or in response to legal proceedings
  • To protect the rights, safety, or property of our clinic, patients, or the public

11. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Website analytics data is retained in accordance with Google Analytics' default data retention settings.

12. Breach Notification

In the event of a privacy breach that poses a risk of harm, we will notify affected individuals and the Office of the Information and Privacy Commissioner of Alberta in accordance with the requirements of the Health Information Act and PIPA.

13. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact our Privacy Officer immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

15. Contact the Privacy Commissioner

If you have concerns about our privacy practices that we are unable to resolve, you may contact:

Office of the Information and Privacy Commissioner of Alberta
Phone: 780-422-6860
Toll-free: 1-888-878-4044
Website: oipc.ab.ca

16. Applicable Legislation

  • Health Information Act (HIA), RSA 2000, c. H-5
  • Personal Information Protection Act (PIPA), SA 2003, c. P-6.5
  • College of Dental Surgeons of Alberta — Standard of Practice: Privacy and Management of Patient Health Information